How can we help you?
Find answers, get support, and learn everything you need to make the most of CityMatch.
Browse help topics
Find answers organized by category
Getting Started
New to CityMatch? Start here
Tasks & Matching
Everything about tasks
Safety & Guidelines
Stay safe and respectful
Account & Settings
Manage your account
Frequently asked questions
Quick answers to common questions
Is CityMatch really free?
Yes! CityMatch is completely free for all Athens residents. Our mission is to make civic engagement accessible to everyone. There are no hidden fees or premium tiers.
Do I need any special skills or experience?
Not at all! Tasks on CityMatch range from beginner-friendly to those requiring specific skills. You can filter tasks based on your experience level and interests. Many tasks are perfect for first-time volunteers.
How much time do I need to commit?
That's entirely up to you! Tasks vary in duration from one-time events lasting an hour to ongoing commitments. You can browse tasks and choose ones that fit your schedule and availability.
What if I can't complete a task I committed to?
Life happens! If you need to cancel, please notify the task organizer as soon as possible through the app. This helps them find alternative volunteers and keeps the community running smoothly.
How do I know tasks are legitimate and safe?
All task organizers are verified, and we have community guidelines in place. You can read reviews from other volunteers, and we encourage meeting in public places. If something feels off, report it to our team immediately.
Can I create my own tasks?
Absolutely! Once you've completed a few tasks and are familiar with the platform, you can create your own community improvement tasks. Just head to the "Create Task" section in your dashboard.
How do I track my impact?
Your dashboard shows all completed tasks, hours volunteered, and impact metrics. You can also earn badges and see how your contributions are making a difference in Athens.
What if I have a problem or concern?
Our support team is here to help! You can contact us through the app, email us at support@citymatch.app, or use the contact form below. We typically respond within 24 hours.
Safe, respectful, and inclusive
CityMatch is committed to creating a safe environment for all community members. We have strict guidelines and verification processes in place.
Verified Organizers
All task organizers go through a verification process
Community Guidelines
Clear rules for respectful and safe interactions
24/7 Reporting
Report concerns anytime and we'll take immediate action
Still need help?
We're here for you
Email Support
Get help via email
support@citymatch.app
Within 24 hours
In-App Chat
Message us directly
Available in the app
Real-time during business hours
Community Forum
Connect with other users
forum.citymatch.app
Community-driven